Checking the Virgin cable Modem

I've found how to get the attention of Virgin help folk.

If you report that your Broadband connection is down and the ready light on the modem is flashing, an engineer will be dispatched the following day.

Apparently that flashing light indicates something wrong, either with the modem itself, or with the broadband cable.

Once you mention the flashing light, there's no more fussing about resetting the modem - though they may ask you to switch it off while they do a few tests, but you get your engineer fast.

In my case the signal was poor, so he boosted it to the maximum, and said if that didn't suffice he'd arrange for a new cable to be 'pulled through', giving me his mobile phone number just in case.

So far I haven't needed to use it.